At The Pallet Liquidator Supplier, we are committed to delivering your orders safely, efficiently, and transparently. This Shipping Policy explains our shipping methods, delivery timelines, costs, and responsibilities for customers in Germany and across the European Union, in line with EU consumer laws and Google Merchant Center requirements.

1. Shipping Regions

We currently ship to:

  • Germany

  • Selected countries within the European Union

If your country is not listed at checkout, please contact us before placing an order.

2. Shipping Methods

Due to the nature of our products, shipping is handled via:

  • Freight / pallet shipping

  • Courier services (for smaller boxed items where applicable)

All shipments are arranged with reputable logistics partners experienced in handling palletized and bulk goods.

3. Processing Time

  • Orders are processed within 1–3 business days after payment confirmation

  • Orders placed on weekends or public holidays are processed the next business day

Processing times may vary during peak periods or for large bulk orders.

4. Estimated Delivery Time

Estimated delivery times after dispatch:

  • Germany: 2–5 business days

  • Other EU countries: 4–10 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs procedures (where applicable).

5. Shipping Costs

  • Shipping costs are calculated at checkout or provided via quotation

  • Costs depend on pallet size, weight, delivery location, and shipping method

  • All shipping charges are displayed clearly before order confirmation

We do not charge hidden or additional shipping fees after purchase.

6. Delivery Terms

  • Pallet deliveries are made curbside unless otherwise agreed

  • Customers must ensure:

    • Clear access for delivery trucks

    • Availability to receive the shipment

    • Proper unloading equipment if required

Failed delivery attempts due to customer unavailability may result in additional charges.

7. Tracking Information

Where available, tracking details will be provided once the order has been dispatched.

For freight shipments, delivery may be scheduled in advance by the carrier.

8. Inspection Upon Delivery

Customers must inspect shipments immediately upon delivery.

If you notice:

  • Visible damage

  • Missing items

  • Incorrect goods

Please:

  • Note it on the delivery receipt

  • Take clear photos

  • Contact us within 48 hours of delivery

Failure to report issues within this timeframe may affect eligibility for claims.

9. Damaged or Lost Shipments

  • We are not responsible for delays caused by the carrier

  • Claims for damaged or lost goods are handled according to carrier policies

  • Approved claims may result in replacement or refund, where applicable

10. Customs & Duties

For EU deliveries, no customs duties apply.
For special cases involving non-EU destinations, customers are responsible for any applicable duties or taxes.

11. Shipping Restrictions

We reserve the right to:

  • Refuse shipping to inaccessible locations

  • Cancel orders if shipping is not feasible

  • Modify shipping methods to ensure safe delivery

12. Compliance With Google Merchant Center

This Shipping Policy:

  • Is clearly visible on our website

  • Matches shipping information shown in product listings

  • States delivery times, costs, and methods clearly

  • Applies equally to all customers

  • Meets Google Merchant transparency requirements

13. Contact Information

For shipping inquiries, please contact us:

Email: [Insert Email Address]
Phone: [Insert Phone Number]
Business Name: The Pallet Liquidator Supplier

Important Notice

By placing an order, you acknowledge that you have read and agreed to this Shipping Policy.