At The Pallet Liquidator Supplier, we value transparency and customer trust. This Return & Refund Policy explains the conditions under which returns, refunds, and exchanges are handled, in accordance with EU consumer protection laws and Google Merchant Center policies.

1. Eligibility for Returns

Consumers (EU Customers)

In line with the EU Consumer Rights Directive, consumers may have the right to withdraw from a purchase within 14 calendar days of receiving the goods.

However, due to the liquidation and wholesale nature of our products, certain items are excluded from returns (see Section 3).

Business Customers (B2B)

Business purchases are final and non-refundable, unless otherwise agreed in writing or required by law.

2. Return Conditions

To be eligible for a return:

  • The request must be made within 14 days of delivery (where applicable)

  • Items must be unused and in the same condition as received

  • Original packaging (if provided) must be included

  • Proof of purchase is required

Returned items are subject to inspection before approval.

3. Non-Returnable Items

The following items are not eligible for return or refund, as permitted under EU law:

  • Liquidation, clearance, or surplus goods sold “as-is”

  • Pallets, truckloads, or bulk wholesale orders

  • Mixed-condition or customer-return pallets

  • Items clearly marked as non-returnable

  • Customized or specially sourced orders

These exclusions are clearly stated on product listings before purchase, as required by Google Merchant policies.

4. Damaged or Incorrect Items

If you receive:

  • An incorrect item, or

  • Goods damaged during transport

You must notify us within 48 hours of delivery, providing:

  • Order number

  • Clear photos of the item and packaging

  • Description of the issue

Approved claims may result in:

  • Replacement (where available), or

  • Partial or full refund

5. Refund Process

Once a return or claim is approved:

  • Refunds are processed within 7–14 business days

  • Refunds are issued using the original payment method

  • Shipping costs are non-refundable, unless the error is ours

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless:

    • The item is defective, or

    • The wrong item was shipped

  • Return shipping must be trackable

  • We are not responsible for lost return shipments

7. Cancellations

Orders may be cancelled before dispatch only.
Once an order has shipped, cancellation is no longer possible.

8. Exchanges

We do not offer direct exchanges.
If eligible, items must be returned and a new order placed.

9. Processing Time & Inspections

All returned goods are inspected upon receipt.
Refunds may be reduced or refused if items show signs of use, damage, or tampering beyond what is legally acceptable.

10. Compliance With Google Merchant Center

This policy:

  • Is clearly displayed on our website

  • Applies equally to all customers

  • Matches information shown in product listings

  • Includes timelines, conditions, and contact details

  • Meets Google’s Return Policy visibility and transparency requirements

11. Contact Us

For return or refund requests, please contact us:

Email: sales@thepalletliquidatorsupplier.com
Business Name: The Pallet Liquidator Supplier

Important Notice

By placing an order, you acknowledge that you have read and understood this Return & Refund Policy and agree to its terms.